FAQs

Browse down our FAQs list and please send us an email if you can’t find what you were looking for. Feel free to contact us for any inquiry.

Q: Do we need to book?
A: We advise to book to avoid disappointment, but it remains possible to walk in most weekends and during school holidays. Check our colour-coded calendar: green means you can turn up on the day (but booking remains advised and is compulsory for groups), orange means the park is already busy but there may be some spaces left on request, red no availability. Booking is quick and easy using our on-line booking form.

Q: What is the weight limit?
A: Maximum weight is 120 kg (19 stones). There are lower limits for the kids courses: 40kg for the Possum and Pūkeko, 70kg for Makimaki and Kiwikiwi. We provide different sizes of harnesses and full-body or chest-harness are also available to ensure everybody is safe and comfy.

Q: Any age limitation?
A: Children as young as 6 years old can climb on the lower courses, as long as they are adequately supervised by their parents/caregivers. There is no upper limit, we had several 80+ enjoying the challenge!

Q: What do I need to wear?
A: Wear casual all-round clothing. Shoes which enclose the entire foot are essential; jandals, slip-on shoes or “crocs” are not suitable. You’ll wear a climbing harness, so avoid too short shorts and tops. Scarves and loose or baggy clothing is not permitted. Long hair must be tied back, and jewellery and body piercing should be removed or taped over… A light rain-jacket  will be useful when a few showers are forecast (we’re open rain or shine, except really bad weather). Please wear a beanie or a hood if you dye your hair to avoid staining the helmet provided.

Q: How long can I stay in the park?
A: Adult or child entry pass is valid for three hours or until closing time, including the induction briefing. You are welcome to stay longer to enjoy the park, but please return the safety gear as soon as you have finished to climb, or when your time is off. The park usually closes at 4pm; your pass expires when the park closes, even if you have started less than 3 hours before.

Q: Can I do the courses more than once?
A: Yes, of course, – as long as your pass is still valid -, usually 3 hours. It allows to go on any course and replay some at your leisure. There are lots of different levels so each participant can make their way and progress at their pace, that’s a true challenge by choice.

Q: What happens if the weather is very bad?
A:
The canopy offers some protection and you may not be bothered by the odd shower. We close the park when it’s unsafe to operate, for example due to strong gusty winds. If you have made a booking, we will be in touch as soon as possible to arrange another day. Any deposit will be refunded in full if we have to cancel for bad weather or Acts of God when it’s not possible to postpone. However, no refund can be claimed once the session has started and it’s not possible to complete all the circuits.

Q: Can whānau, family or friends watch us from the ground?
A: Spectators are welcome of course; there are pathways winding through the bush and the trees so spectators can stroll along, and  picnic tables to chill out or share the birthday cake!

Q: Will there be instructors to help us?
A: This is not a guided tour. The park and safety systems are specifically designed to allow you to go by yourself, safely,  up in the trees. On arrival, our staff will give  you all the safety equipment and brief how to use it. You’ll get to practice on several workshops until you are familiar with your equipment and the procedures. From then, you will be allowed to go on your own, at your pace, on the high circuits.

Q: Can the children go alone on the circuits?
A: Yes, we offer different courses, especially designed so children can climb on their own. Our continuous lifeline system ensures they remain attached. However, there is still an element of risk when undertaking challenging activities at heights, and adult supervision is required. Supervision can be properly achieved from the ground in most cases (details in  our safety section).

Q: Can I use my own gear?
A: Our very own fall protection equipment (harness, lanyards, connectors) is especially designed for our system so, sorry, no you can’t use any other gear. However, you are welcome to bring your own helmet. The staff will check that your helmet is fit for the purpose and supply another one if need be.

Q: I have paid a deposit, do I get a refund if it rains?
A: We open rain or shine, except bad weather (strong gusty winds for example). Metservice and other weather websites offer accurate 48h advance forecast. The refund of your deposit depends of who cancels:

If WE cancel your booking, you are entitled a full refund of your deposit.

If YOU decide to cancel your booking although we are up and running, we’ll retain your deposit. However, if your cancellation is made earlier than 48 hours before the time of your booking, we’ll refund the balance of your deposit less a $50 booking fee.

No refund once you have started the activity if the weather changes.

Q: What happens when the Northland region is at Covid-19 alert level 3 or 4?
A: The park is  closed to the public. All booking are cancelled. Please contact us if you want to postpone to a further date. As above, any deposit already paid for a booking cancelled due to lock-down will be refunded in full. Please note email and phone may not be tended to 24/7 during lock-downs.

Q: Why do I need to book for people who are not climbing?
A: This is a requirement under the Covid-19 response regulations, to make sure we don’t go over the limits set by the government for outdoor venues and gatherings.

Q: Are you on Facebook?
A: No.

Makimaki – Zig Zag Boom